FREQUENTLY ASKED QUESTIONS

What is Kitchfix Subscribe?

Kitchfix Subscribe is a meal delivery service that brings healthy food right to your door, all month long. Sign up once, choose between four different plan sizes, pick the most convenient delivery days and times, and let us do the rest!

Who is this program best for?

Kitchfix Subscribe is best for people who want to eat healthfully everyday, without spending time ordering each week. It's perfect if you want to try a variety of our meals and snacks. And if you're looking to save a few dollars, Kitchfix Subscribe is your best bet, with discounts ranging from 5-10%!

How is much do meals cost?

The cost of your meals depends on two factors: the size of your meals, and the number of meals you receive each week.

We offer three sizes for our entrees - Medium, Large, and XL. For more info on the sizes, check out our How It Works page.

You can choose to order 5, 7, 10, or 14 meals per week (as well as additional snacks and breakfasts).

  • 5 Meals/Week (prices include 5% discount)
  • 5 medium/week: $59.85 (plus tax)
  • 5 large/week: $68.45 (plus tax)
  • 5 XL/week: $88.49 (plus tax)
  • 7 Meals/Week (prices include 5% discount)
  • 7 medium/week: $83.79 (plus tax)
  • 7 large/week: $95.83 (plus tax)
  • 7 XL/week: $123.89 (plus tax)
  • 10 Meals/Week (prices include 10% discount)
  • 10 medium/week: $113.40 (plus tax)
  • 10 large/week: $129.69 (plus tax)
  • 10 XL/week: $167.67 (plus tax)
  • 14 Meals/Week (prices include 10% discount)
  • 14 medium/week: $158.76 (plus tax)
  • 14 large/week: $181.56 (plus tax)
  • 14 XL/week: $234.74 (plus tax)

How are the meals delivered?

Meals are delivered once or twice per week, either to your home, office, or one of our hub partners. You can also pick up your meals from one of our Kitchfix locations (1731 West Grand Ave or 1165 North State Street). Just choose the method that works best for you!

How much does delivery cost?

The delivery fee depends on the delivery option you choose. A second delivery in the week is always free, though!

  • Kitchfix pick-up: Free!
  • Hub: $1
  • Home or office (Chicago): $6
  • Home or office (suburbs): $12

How do I sign up?

To sign up for Kitchfix Subscribe, click here! This will take you to a registration form where you can choose your plan, enter your preferences, and set your delivery days.

When can I sign up?

You can sign up whenever you'd like! You'll receive meals for a full four weeks, regardless of when you join the program.

When do I start receiving my meals?

You can get your first delivery as soon as two days after sign-up! You choose the first delivery date.

Do I need to re-enroll each month?

No need to re-enroll! You'll stay enrolled in the subscription service from month-to-month. But don't worry: we'll send you an email a few days before we charge your card each month, and you can cancel or change your subscription by replying to that email.

Can I get breakfast or snacks?

Absolutely! In addition to your meals, you can also order scrambled eggs & bacon, dairy-free cashew yogurt, or Rx bars.

Breakfasts and snacks are priced the same as on our a la carte menu.

What if I have a special diet?

We try our hardest to accommodate food sensitivities, which is why all of our meals are gluten-, dairy-, soy-, and corn-free! Beyond that, you can indicate your preferred proteins, and you can specify up to three ingredients that you would not like to receive.

If you're not sure whether we can accommodate your diet, send us an email at info@ kitchfix.com and we'll let you know.

Are your ingredients local and/or organic?

Yes, we take care to use organic and local produce to get the most nutrition and flavor in each dish. Our meats are grass-fed, pastured-raised, and come from local farms in Illinois and Indiana.

Is there someone to talk to if I have dietary or nutrition questions?

Yes! We have our in-house Registered Dietician, Katie, available for all your nutrition questions at katie@kitchfix.com. Common dietary needs such as weight-loss or clean eating can be included during sign up.

What if I need to ‘pause’ my service?

If you need to ‘pause’ your subscription for a trip or business, simply let us know 48 hours before your next delivery date, and we’ll put your subscription on hold. Call or text us at 312.402.0221, or email us at info@kitchfix.com.

You can pause at any time, and the missed week with be added onto the end of your four-week subscription. For example, if you are on vacation for week three of your monthly subscription and return for the fourth week, your subscription will continue for one week after that, for a total of five weeks. This means you will be guaranteed four complete weeks of delivery, even if you take a pause with the service!

Can I change the number of meals I receive?

Definitely! Just reply to the email we send at the end of the month, and let us know that you'd like to change your subscription service. So go ahead – add our breakfasts, or increase your dinner entrees with us!

What if I need to change my billing information or delivery address or other information?

Please let customer service know as soon as possible, so there is no lapse in your weekly delivery. We can get any changes updated right away! Call or text 312.402.0221, or email info@kitchfix.com.

Can I cancel my subscription?

Yes, you can cancel after each month. We'll send you an email a few days before we charge your card each month, and you can cancel or change your subscription by replying to that email.

What is your refund policy?

If you receive a dish that you cannot enjoy or wasn’t prepared to your specifications, please contact the Customer Service Team at info@kitchfix.com or by phone/text at 312.402.0221. We can issue a credit for a future delivery or re-delivery for that item.

We do not offer refunds for the monthly Kitchfix Subscribe charge.

What do I do with the delivery bag?

You can give any empty Kitchfix cooler bags to your delivery driver when s/he drops off your order. If you pick-up from a hub, just leave it on top of the fridge there! Kitchfix cares about our impact on the environment, and loves to reuse when possible.

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