• How many portions are in each meal?

  All our entrée portions are intended to be single-serving.

  Medium: moderately active individuals, ideal for weight loss, usually between 250-450 calories
  Large: active individuals, ideal for muscle-building, usually between 350-550 calories
  XL: very active individuals, ideal for athletes, usually between 550-950 calories

• How much do your meals cost?

  Our entrees cost between $9-$17, depending on the meal and its size. Our other dishes cost between $4-$12. For exact cost, check out the price listed below each meal!

• How long does the food stay fresh?

  Our meals last three or four days if kept refrigerated. We recommend enjoying seafood and salads within two days, and checking the “best by” dates on your other meals.

• Can I customize my meals?

  We believe that food should be personal. So, we want to cook your meals to the highest level of personalization possible. That's why you can customize many of our dishes to further meet your dietary preferences and allergies. Just click the Customize link beneath each meal to see the available modifications.

• Where can I learn more about your nutrition standards?

  Visit our Food Standards page, where you will see our standards and ingredients that we use in our food.

• What is Paleo?

  At Kitchfix, we believe our Paleo ancestors ate a naturally anti-inflammatory diet free of all grains, legumes and dairy, and abundant in whole fruits, vegetables, high-quality proteins, nuts and seeds. This is why all our Paleo meals are free of gluten, dairy, soy, grains and legumes.

• What is Whole30?

  Whole30 takes the Paleo diet a step further by eliminating grains, legumes, gluten, dairy, soy, added sweeteners not present in whole fruits, alcohol, and healthy remakes of traditionally highly processed foods like baked goods, crackers, chips and desserts.

• Where are the nutrition facts for each meal?

  Nutrition facts can be found by clicking on each meal, and scrolling to the bottom of the pop-up. They’re also be listed on each meal. If you have additional questions about nutrition content, please contact our nutritionist, Katie Deboo, RD at info@kitchfix.com.   

• Is there anyone I can talk to and ask my personal diet and nutrition questions? 

  Katie DeBoo, RD is our in-house nutritionist! She is a huge superfoodie herself. You’ll see her nutrition tips on Facebook and Twitter and her weekly blog posts. Email her with your nutrition questions at katie@kitchfix.com.

• Are your meals safe for those with Celiac disease?

  Yes! We are proud to be a GREAT-certified, gluten-free kitchen.

• Are your meals safe for those with lactose intolerance?

  Yes! Our kitchen is completely dairy-free.

• Are your meals safe for those with soy allergies?

  Yes! Our kitchen is completely soy-free.

• Are your meals safe for those with peanut allergies?

  Yes! Our kitchen is completely peanut-free.

Editing Your Order

• I already placed my order, but I’d like to make a change. How do I do that?

  Need to add a meal, change a customization, or update your address? Shoot us an email at info@kitchfix.com or call us at 312.402.0221. If it’s more than 24 hours before your delivery, we can always accommodate changes. If it’s less than 24 hours, we’ll still do our very best!

• What is your cancellation policy?

  We get it - things come up, schedules change. If you need to cancel your order, shoot us an email at info@kitchfix.com or give us a call at 312.402.0221. We can issue a full refund if you let us know 24 hours before your delivery slot; if it's later than that, we'll issue you a credit for future use.

Delivery

• Where do you deliver to?

  We deliver to addresses throughout Chicago and the suburbs, or you can pick up an order from one of our partner gyms. Please visit our Delivery Area page to see if we deliver to your zip code, or our Hub Map for a list of pick-up gyms.

• How many times per week do you deliver?

  In Chicago, we deliver Sunday evening through Thursday morning. Outside the city, it varies by zip code; shoot us an email at info@kitchfix.com or call us at 312.402.0221 and we’ll be happy to share your schedule.

• How do I know when my food will arrive?

  You will receive a text message with your driver's ETA when s/he's on the way to you. You will get another text when your driver has arrived, so you know right when to be available.

• What if I’m not home during delivery?

  If you know you won't be home, let us know where to leave the order by adding a note in the Delivery Instructions section on the check-out page.

  Something come up last-minute and you need to step out? Just reply to the text message with instructions on where to leave the order.

• What if I miss my delivery?

  If our driver can't get in touch with you and doesn't have explicit instructions to leave the order unattended, s/he will continue with the route. We'll be in touch to schedule a redelivery shortly. Usually, we can redeliver the same day or the following morning.

• Should I tip my driver?

  Tips are not expected. The delivery fee we charge goes to our drivers!

Pick-Up

• Where are your hubs located and what are their hours?

  Please visit our Hub Map page for our most updated list of hubs and their hours.  If you'd like a hub in your area, shoot us an email at info@kitchfix.com.

• I can’t get to the hub at the time listed at check-out. Can I still pick up there?

  For our partner gyms, the time listed at check-out is when we’ll be delivering the meals there - but you can stop by any time afterwards to grab your order (as long as the gym is open). We drop the meals in a fridge at the gym, so they’ll stay cold and fresh!

  For pick-up from a Kitchfix location, the time window listed at check-out is when we’ll definitely be open and available for pick-up. If you can’t make it during those hours, get in touch and we’ll let you know the next available pick-up time.

• I forgot to pick up my order on the delivery day – what now?

  If you miss picking up your order on the day it was delivered, don’t worry! The hub will keep your order for four days after delivery. Just swing by any time they’re open and pick up your meals. After four days, we give gyms permission to toss the meals, so make sure to pick up as soon as possible.

• I’m at the hub but my food isn’t. What should I do?

  Give us a call ASAP at 312.402.0221! We’ll figure out what went wrong and, if necessary, will deliver the meals to your home or office later that day.

Receiving and Reheating

• What do I do with these reusable bags?

  We have a bag reuse program! Simply return it by placing on top of a hub fridge, handing to our driver, or leaving by your door before a delivery.

• How do I reheat my meals?

  Our meals can be reheated on the stove, in the oven, or in the microwave. Reheating instructions vary per dish and are included on the back of each meal’s sleeve.

• Are the containers microwave-safe?

  The containers are microwave-safe. However, we suggest you follow our suggested reheating instructions and use your stove or oven for the most delicious results.

• Are the containers oven-safe?

  The containers are not oven-safe, so be sure to transfer the meal into a pan or dish before heating in the oven.

• Are the containers recyclable?

  Yes! Our containers are 100% recyclable.

Promo Codes and Gift Cards

• I received an online gift certificate. Can I use it at your State Street store?

  If you received an online gift certificate, we can convert it to an in-store gift certificate if you’d like. Just give us a call or send us an email with the gift card code, and we’ll make the switch!

• I heard about Kitchfix from a friend, but didn’t use their referral link. Can we still get credit?

  Sure! Just shoot us an email at info@kitchfix.com with both the referrer and referree's name and email address, and we'll take care of it.